Our system went through some changes over the weekend. If you run into any issues contacting support, please try updating your app to the latest version. If the problem persists, don't hesitate to contact our support team via email at support@everlance.com. Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends. We will get back to you as soon as possible.

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How to Update Your Payment Information for Starter or Professional

Cassi Thompson
Updated

Updating your payment information is a straightforward process that ensures your billing details remain current so you can access all the Starter and Professional features that you love.  Whether you've got a new credit card, changed your billing address, or simply want to update your payment method, this guide will walk you through the steps to keep your accounts up to date effortlessly.

To begin, select your device: 

Step 1: Tap the gear icon (⚙️) in the top-right corner of your home screen.

iOS - home screen - Settings.png

Step 2: Tap on "Your Everlance plan".  

iOS - Side menu Top (1).png
 

Step 3: Tap on "Manage Plan" and the app will redirect you to our Web Dashboard. 

iOS - Manage Subscription.png

Step 4: Scroll down to "Payment Method" and click "Change." 

iOS - Manage Subscription (1).png

Step 5: Update your billing information and tap "Save Payment info." 

Update payment info.png

 

Watch the video tutorial below or keep scrolling for a step-by-step image tutorial:

Step 1: Log into your account on the Web Dashboard. 

Step 2: Click on "Settings."

WD - Settings.png

Step 3: Click on "Manage Subscription." 

Manage Subscription.png

Step 4: Under "Payment Method," click on "Change." This action will allow you to update or modify your payment information as needed.

WD Update Payment.png

Step 5: Enter your new billing details and click 'Save Payment Info'. 

Update payment info.png

 

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