Why Is There a Trip I Don't Recognize?

Everlance is designed on the side of over-recording rather than under-recording, and we call these "phantom trips." We'd rather have users delete a false trip instead of missing out on a potentially valuable one!

The app tries to detect potential trips, then begins recording once the trip has been verified. Sometimes, this can cause a few false alarms. These can occasionally be trips where you’re not actually moving,  for example, when you’re sitting still in your car or at a location,  but our system mistakenly thinks a trip has started. You’ll see the "trip in progress" screen in the app, but if the trip was too short or our system determines that it was a false alarm, it will be deleted. This explains why sometimes you'll see "trip in progress" while there’s no actual trip.

Tip: To help prevent phantom trips, you can turn off Auto-Detection from the home screen when you don't want the app to track your drives. If your plan includes Work Hours, we recommend setting your working hours so the app only tracks trips during the times you choose. This can help improve trip accuracy and reduce unwanted trip recordings.