Why Is There a Trip I Don't Recognize?

Everlance is designed on the side of over-recording rather than under-recording, and we call these "phantom trips." We'd rather have users delete a false trip instead of missing out on a potentially valuable one!

The app tries to detect potential trips, then begins recording once the trip has been verified. Sometimes, this can cause a few false alarms. These can occasionally be trips where you’re not actually moving,  for example, when you’re sitting still in your car or at a location,  but our system mistakenly thinks a trip has started. You’ll see the "trip in progress" screen in the app, but if the trip was too short or our system determines that it was a false alarm, it will be deleted. This explains why sometimes you'll see "trip in progress" while there’s no actual trip.