You are unable to change or update the date or timestamp on your trip card unless the trip was added manually. For GPS-tracked trips, the timestamp and date are locked because the feature is designed to record your journey in real time as you drive. The time and date are automatically collected as part of the tracking process and cannot be modified.
Customer Support:
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.
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