How to View Your Compliance History

Keeping track of your compliance history is essential for managing your driver's license, insurance, and vehicle compliance status. Knowing this information can help you:

• Fix Issues Early: Address non-compliance before it affects you financially.
• Avoid Tax Surprises: Stay informed about your compliance status to anticipate tax liabilities.

To view your compliance history and past rejection reasons, follow these steps:

Step 1: Log in to your account on the Team Dashboard. 

Step 2: Click on 'Compliance' from the left-side menu. 

Step 3: Go to the 'Compliance history' section at the bottom of the Compliance page.

Step 4: Click the 'View history' button. 

Step 5: This will show your compliance status and any potential rejection reasons for previous submissions.

Step 6: To reveal the rejection reason(s), simply hover your cursor over the status. In this example, a past submission shows that the expiration date is missing from the uploaded driver's license.

That's it! You now know how to view your compliance history. If your information has been rejected, we recommend checking your program's requirements and updating your information from the compliance section of the Web Dashboard or the app.

Customer Support:

If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.