How to Delete Your Account

Are you looking to completely delete you account? If so, keep in mind that this will remove all your data, including trips, transactions, and account details, with no option for recovery. To save your records, export your trip and transaction data to your email and download it to your computer. Note that exports expire after one week for security reasons. Click here to learn how to generate a data export. 

If you’re ready to proceed, follow the steps below to delete your account from the app. This option is not yet available on the Web Dashboard.

Step 1: From the app, tap the gear icon (⚙️) in the top-right corner of your home screen.

Step 2: From the side menu tap on 'Profile and Settings'. 

Step 3: At the bottom of your Profile and Settings screen select 'Delete Account'. 

Step 4: From this point, you can choose to generate a data export before proceeding with deletion. Keep in mind that our export links expire after one week. Therefore, if you decide to export your data, ensure you download the file and store it securely. To continue with deleting your account, tap on 'Continue to delete account'. 

Step 5: Enter your password and click on 'Delete account forever' to permanently delete your Everlance account. 

That's it! You've just deleted your Everlance account. 

Customer Support:

If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.