Why is My Trip Not Recorded?

1. Do you have all green checkmarks under Account > Tracker Settings > Tracker Checklist. 

2. Have you checked your Work Hours settings under Account (top right) > Work Hours? 

• Are the correct days and hours set?
• Was your trip outside your working hours, possibly recorded under a different classification or set to not track at all?

3. Is your Auto-Detection toggle on?

• The Auto-detection feature is found on the home screen of the app. To turn this feature on tap the toggle so that it is green (ON). 

4. Do you have the latest version of Everlance?

• With every update we make improvements to the tracker, so make sure you are on the latest version. You can update the iOS app by clicking here

5. Is Wi-Fi enabled? 

• Having Wi-Fi enabled significantly helps with the accuracy of the tracker. Also, having Wi-Fi on is more efficient than GPS for your phone data and battery. You can turn on WiFi by going to Settings > Wi-Fi > On.

6. Is your device low on memory? 

• Your phone will terminate or suspend an app that is running in the background if your phone is low on memory to make resources available for more recent apps. In addition to running fewer concurrent apps on your phone an easier trick here is to frequently open the Everlance app to categorize your trips.

• Check to see what other apps are running on the background. This can have a big impact on memory in addition to how many tabs you have open in your browser. To check double tap the home button > swipe up on the app you do not need to run in the background.

7. Are you opening the app at least once a week? 

• Since the Everlance app utilizes multiple sensors in your phone (GPS, motion and fitness) it is always recommended to open the app a few times in a week at least to make sure everything is correctly running in the background and enable the app to reconnect with the phone sensors.

8. Have you checked the tracker by starting a trip manually? 

• If the auto tracker is not picking up your trips you can test to see if there is an issue with the app or your GPS by starting your next trip with the Manual Tracker. Tap on the '+' button at the bottom then > Start Tracker > Click Start > When the trip is over tap 'Stop'

1. Do you have all green checkmarks under Account > Tracker Settings > Tracker Checklist.

2. Have you checked your Work Hours settings under Account (top right) > Work Hours? 

• Are the correct days and hours set?
• Was your trip outside your working hours, possibly recorded under a different classification or set to not track at all?

3. Is your Auto Detection toggle turned on? 

• The Auto-detection feature is found on the home screen of the app. To turn this feature on tap the toggle so that it is green (ON). 

4. Do you have the latest version of Everlance?  

• With every update we make improvements to the tracker, so make sure you are on the latest version. You can update the app by going to Play Store > Settings Button > My apps > Everlance   > Update.

5. Is Wifi enabled?

• Having Wi-Fi enabled significantly helps with the accuracy of the tracker. Also, having Wi-Fi on is more efficient than GPS for your phone data and battery.

6. Are you opening the app at least once a week? 

• Since the Everlance app utilizes multiple sensors in your phone (GPS, motion and fitness) it is always recommended to open the app a few times in a week at least to make sure everything is correctly running in the background and enable the app to reconnect with the phone sensors.

7. Is your Cellular Data turned on?

• From your Android device go to Settings-> Network -> Data Usage

8. Have you checked the tracker by starting a trip manually? 

• If trips are not starting automatically, please try to start one manually by clicking the + button and then "Start Tracker". This can help 'reset' the tracker so after the current trip it starts tracking automatically.