Welcome to Everlance! If you're reading this article, it probably means that you've received an email letting you know that your information is non-compliant.
When one of your documents is rejected, it's typically because either your insurance or driver's license has expired, important information is missing, or it's illegible. Don't worry, though - we'll help you figure out what you need to do to get compliant once again! You can easily access your compliance history and view rejection reasons by following the steps outlined in this article.
Below, we've also listed some common reasons why you might find yourself non-compliant:
1. Your Drivers License or Insurance has expired
It is important to promptly renew your driver's license and insurance to regain compliance with legal requirements and program rules. This ensures you are protected legally, financially, and professionally while driving for business purposes.
2. Your Drivers License or Insurance Documents are not clear to read
We must be able to see a clear photo of your driver's license. Your insurance documentation must also clearly show that you're covered for all of your minimum insurance requirements for your FAVR program. Things to look out for:
- Is the text too small to read?
- Is the image blurry?
As a general rule, if you cannot easily read your documents, we probably can’t either!
3. Your document is missing important information
Your insurance document must provide proof of coverage for certain insurance requirements, which may include:
- Coverage type, such as bodily injury or property damage
- Your coverage limits
- A description of your vehicle
- Your insurance policy end date.
4. Vehicle Non-Compliance (FAVR Only)
When it comes to vehicle compliance under the Fixed and Variable Rate (FAVR) reimbursement programs, there are several specific criteria that must be met. Failure to comply with any of these three vehicle requirements can lead to non-compliance:
- Age Requirement: Your FAVR program states a required age range for your vehicle. To be compliant, your vehicle must be a specific model year, or newer.
- Value Requirement: Your FAVR program also specifies a minimum vehicle cost as new (generally measured as MSRP) for your vehicle to be compliant. If you purchased your vehicle above its stated MSRP, reach out to your company's program administrator.
- Prior Vehicle Depreciation: To be compliant and eligible for tax-free FAVR reimbursement, the IRS also requires you to confirm that you haven't used any advanced vehicle depreciation methods as write-offs on prior year taxes. This is asked as a yes/no question when submitting your compliance form. In most cases, drivers haven't done this and answer "no" (i.e. are compliant under this requirement).
Once you've determined the issue, please correct and update your documents with the following steps:
Step 1: Open the app and tap on 'Settings' in the top right corner.
Step 2: Select 'Compliance'.
Step 3: Fill in any missing info or update your documents.
Please note: If your status reads 'in review,' you must wait for your company's reviewer to either approve or reject your information before you can upload new documents or update any information regarding your compliance submission.
Step 4: Once you have finished, select 'Resubmit' at the bottom of your screen.
Step 1: Log in to the Web Dashboard and click on 'Compliance'.
Step 2: From the 'Compliance Overview screen, you will find the reason(s) that you are not compliant.
In this example, under the 'License & Insurance' section the image is blurry or cut off and I will need to upload a new photo.Step 3: Next, click on the green 'Update documents' button to update your information in the required fields or upload your new documents.
Step 4: As you navigate through the resubmission form, areas requiring modification or updates will be highlighted in red font. Below are two examples:
In this example, the Vehicle Identification Number (VIN) is missing from the insurance policy document. You may need to reach out to your insurance provider or verify that the VIN is included in the document you've uploaded for your insurance policy.
In another scenario, the insurance declaration page appears too blurry for our reviewers to read. Consider taking a new photo of your document or uploading it in an alternative format.
Step 5: Once you have updated your information, press the 'Resubmit' button in the top right corner.
Customer Support:
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.
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