Where Did My Data Go?

If you recently signed into Everlance using a new device and are not seeing your trip and transaction history, it is likely that you've created a second account.

For example, if you see your data on your phone but not on a computer, we suggest that you go to your Account > Profile and Settings > Email on both devices and verify that your emails match.

If your emails match and you still do not see your data, we suggest trying the following:

• Allow your data to load. If you have a lot of data, it can take a few minutes for your data to download on your new device. 
• Export Your Data. Request a data export of all your data to be emailed to you and see if you can access it this way. Click here to learn how to request a data report.
• Go to your Trips Tab. If you have unclassified trips, it can be confusing if you go to the Trips Tab and don't see them. Make sure that you go to Trips > All Purposes and see if any of your missing trips are there. 

Is it the beginning of the year? 

The YTD has reset itself for the new year. Don't worry! All of your data from last year is safely secured on our servers. You can see your 2023 data by generating an export of your data directly from the Web Dashboard or the app. 

Customer Support:

If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.