You've recently begun using Everlance but the app is telling you you're out of automatically tracked trips. Here are a few reasons why this can happen and what you can do to fix it.
The invitation hasn't been accepted
Whether you download the app before or after completing the onboarding process, the invitation needs to be accepted by clicking the green, 'Accept Invite' button in the emailed invite. To do this, go through the onboarding process.
Or you can create an account with the same email address the invitation was sent to on the Web Dashboard and click the 'Accept Invite' in the pop-up modal upon sign-in.
A second account has mistakenly been created
If you use a different email to sign in with Everlance, a new account will be created. No worries, though! We can merge accounts to consolidate your subscriptions, trip history, and expenses.
Step 1: Confirm your current email in the app under Account > Profile and Settings > Email.
Step 2: Email support@everlance.com with both email addresses, stating: 'MERGE [insert email 1] into [insert email 2]'.
Our support team will notify you once the merge is done. Make sure to log into the correct account afterward.
There's a delay with the subscription update
You've linked up with the Business Account, but it doesn't appear that anything has changed.
- Sign out and back into the app to see your Premium status.
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