Reimbursements Frequently Asked Questions

You can find your report deadline from the home screen of the app.

If you do not see your submission deadline from there, please check with your manager for your reporting deadlines and schedule. Many teams submit monthly or bi-monthly, but every team's schedule is unique. 

This depends on your company. If your company is managing reimbursements, please check in with your manager about the timeline. If Everlance is managing your reimbursements, then your company needs to approve the report and release the funds before we can pay out the reimbursements. In general, it typically takes around 7 business days after your report is approved. 

Most teams have different reimbursement rates and policies. That's why it's best to check with your manager about any questions regarding your company's reimbursement policy, process, or amount. 

A CPM program means that drivers are reimbursed on a cents-per-mile basis. This cent-per-mile rate, however, can range depending on the company. If your company uses a FAVR program, your reimbursement is calculated by inputting a variety of fixed and variable factors. These factors include everything from insurance costs to gas prices and the make/model of your car. 

If your company participates in a CPM or FAVR program, your reimbursement will shift based on a number of factors (from mileage driven to insurance rates and more). It's always best practice to check in with your manager about any questions about your specific reimbursement.

Different teams have different policies. Ask your manager to find out how long after the deadline you can still submit a report. If your team allows submitting late reports, you can use the steps in this article to submit a new one. However, be aware that late reports typically lead to delayed payments.

Needs Approval means submitted but awaiting approval. Depending on your company's schedule, your report needs to be reviewed before moving to the "Approved" or "Rejected" status. 

Reports are marked as "needs payment" by admins after approval, and then changed to "paid" once payments are sent out, enhancing visibility into the payment process."

Reports can be rejected for many reasons. Perhaps your company only allows auto-detected trips, and you manually added your trips to the app. Alternatively, your trips may have expired and can no longer be submitted.

The easiest way to find out why your report was rejected is to go to the Reports section of the app and look for a red dot on your report. For rejected reports, you can see why your report was rejected here.

Depending on your company they may have your rate set to $0 due to different team members having different rates.  Don't worry! This doesn't mean you're getting zero dollars back for your report. You will see a breakdown of your reimbursement after your Mileage Reports have been submitted.

To delete a draft report, follow these steps: Navigate to the Reports section of the app, find the draft report you want to remove, swipe it to the left, and then tap 'Delete'.