At Everlance, we aim to simplify mileage tracking for drivers. Here's how our tracking system works and what drivers can do to prevent any issues:
How Everlance Tracks Mileage
Automatic Tracking: Enabling Auto-Detection from the home screen seamlessly activates trip tracking in the background of the driver's device using GPS technology once motion is detected at approximately 5 MPH. With this feature enabled, the app effortlessly detects when trips start and end, ensuring smooth and accurate tracking.
Manual Start & Stop: Drivers seeking more control can opt for manual tracking by simply tapping the '+' at the bottom of their screen and selecting 'Start Tracking'. Even though Everlance continues to track the location in the background, drivers have the autonomy to decide when to begin and end trip recording.
Manual Entry: Alternatively, drivers can manually input trip details into the app if they prefer not to use automatic tracking or if a trip isn't recorded. Admins can easily identify manually added trips on the Team Dashboard.
Preventing Tracker Trouble
Encountering tracker issues can be frustrating for drivers, but we're here to help. Here's what drivers can do:
Our Help Center articles are always a great starting point for tracker issues.
Tracker Checklist: If drivers experience problems, they can check their Tracker Checklist within the app. They should ensure all items have a green checkmark. If an issue is detected, tapping "FIX" can resolve it, which may involve adjusting phone settings.
By following these steps, drivers can ensure smooth mileage tracking with Everlance. If drivers need further assistance, our support team is always available to help.
Customer Support:
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.
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