Anytime you generate a Data Export, via the app or in the Web Dashboard, the link to the actual export will expire after 7 days (for security reasons). If you download the export, then you can save it permanently to your device, computer, thumb drive, etc. However, the link itself will only last 7 days (we put a timeframe on the export to protect your data).
To see what this expired Data Export looks like, check out this brief tutorial:
You can access your data and generate a new export at any time. If you download the export to your computer, then it's permanent, however, the link itself that downloads the export (either in the export email or on the Export Data page of the Web Dashboard) will only last 7 days.
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at email@example.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.