I Have a New Phone. How Do I Access My Old Account?

The good news is that you can access your Everlance account from any device! Your data is stored securely in a cloud instead of locally on your phone. Just download the app and log in using your original password and email address, and you will have access to all of your data. If you need help resetting your password click here to request a password reset link. 

Troubleshooting: Missing Data on New Device

If you've logged into Everlance on a new device and can't see your data, you may have accidentally created a second account. If you still have access to your old device, follow these steps:

1. Open the Everlance app.
2. Go to Account (top right corner) > Profile and Settings > Email.
3. Check for typos or another email listed.

You might have a typo in your email on the new device, creating a second account. If so:

1. Log out of the new device.
2. Log back in with your original email and password.

Alternatively, contact our support team to merge your accounts. Learn more about merging accounts click here. 

Customer Support:

If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.