As a driver, it’s important to know what to do if your report gets flagged or auto-rejected. These statuses let you know when there’s an issue that needs fixing before your report can be approved. Here’s a quick guide on what they mean and how to handle them.
To begin, select your device:
What is a Flagged Report?
A flagged report indicates that your report requires review and updates before it can be approved. At the top of your report, you will see a message that says, 'Your report has been flagged.' Here, you will find the option to 'View Flags.' You can also check the reasons for the flag in the ‘Activity’ section of the report.
Once you understand why your report was flagged, you can tap on 'Unsubmit' in the top right corner of your screen.
Make the necessary changes to the report, such as removing or editing the flagged trip or expense. When you're ready, go ahead and resubmit your report.
What is an Auto-Rejected Report?
An auto-rejected report means there is an issue with the report that prevents approval. At the top, you will see a message that says, “Your report has been rejected.” Below this message, there is a link to 'View and Fix the Issues,' which you can also find in the 'Activity' section of the app.
Once you understand the reason for the rejection, you can make the necessary changes to your trips and/or expenses. Then, click on 'Resubmit.'
What is a Flagged Report?
A flagged report indicates that your report requires review and updates before it can be approved. At the top of your report, you will see a message that says, 'Your report has been flagged.' Here, you will find the option to 'View Flags.'
A drawer will open on the right side of the screen where you can review why your report was flagged.
Once you understand the reason(s) for the flags, you can unsubmit your report, make the necessary changes to your trips and/or expenses, and then resubmit the report again.
What is an Auto-Rejected Report?
An auto-rejected report means there is an issue with the report that prevents approval. At the top, you will see a message that says, 'Your report has been rejected.' Below this message, there is a link to 'View rejection reason(s).'
A drawer will open on the right side of the screen where you can review why your report was rejected.
Once you understand the reason(s) for the rejection, you can make the necessary changes to your trips and/or expenses. Then, you can resubmit your report.
Customer Support:
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.
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