Why Does My Account Show Deactivated?

If your account has been deactivated, you will see a red notification at the top of the account's home screen. This notification indicates that your account access has ended and provides the last day that you can submit any outstanding reports.

From the Web dashboard 

From the App 

Submitting Outstanding Reports

You can follow the steps in this article to submit your reports before the final deadline indicated in the notification.

Reactivating Your Account

If you believe your account was deactivated by mistake or if you need to reactivate it, please contact your team manager. They can follow the steps provided in this article to reactivate your account.

Customer Support:

If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.