Why Was My Card Updated?

Everlance utilizes a third-party tool called Stripe to process our subscriptions. Stripe works directly with major card networks (American Express, Visa, Mastercard, and Discover) to automatically update card information when physical cards are replaced by the banks, whether due to expiration or the issuance of a new CVV.

Even if your physical card has been replaced, the saved payment method details can continue to work seamlessly. Stripe collaborates with card networks and automatically attempts to update saved card details whenever you receive a new card, such as replacing an expired card or one that was reported lost or stolen.

This ensures our customers can use our service without interruption and minimizes the need to collect new card details whenever a card is replaced.

You can read more at Stripe FAQ's here.

Customer Support:

If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.