Everlance enables teams to track, submit, and review mileage and expenses on the go.
We know that it's essential to understand how much and when you will be reimbursed, so that's why we put together this list of answers to commonly asked questions.
When do I have to submit my mileage?
Please check with your manager for your reporting deadlines and schedule. Many teams submit monthly or bi-monthly, but every team's schedule is unique.
When do I receive my reimbursement?
This depends on your company. If your company is managing reimbursements, please check in with your manager about the timeline. If Everlance is managing your reimbursements, then your company needs to approve the report and release the funds before we can pay out the reimbursements. In general, it typically takes around 7 business days after your report is approved.
How is my reimbursement calculated?
Most teams have different reimbursement rates and policies. That's why it's best to check with your manager about any questions regarding your company's reimbursement policy, process, or amount.
A CPM program means that drivers are reimbursed on a cents-per-mile basis. This cent-per-mile rate, however, can range depending on the company. If your company users a FAVR program, your reimbursement is calculated by inputting a variety of fixed and variable factors. These factors include everything from insurance costs to gas prices and the make/model of your car.
Why is my payment lower than expected?
If your company participates in a CPM or FAVR program, your reimbursement will shift based on a number of factors (from mileage driven to insurance rates and more). It's always best practice to check in with your manager about any questions about your specific reimbursement.
Have questions? You can email us at firstname.lastname@example.org. Or you can contact us at (872) 814-6308 (USA Only). Our Live Support hours are 9am-5pm EST Monday-Friday and 9am-1pm EST on weekends.
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