A report can only be canceled/unsubmitted if it has not yet been approved by your Manager (must still be in the “Needs Approval” status).
Once a report has been approved, it cannot be edited. Essentially, it is “locked” for further editing by the employee. This ensures that the report stays the same for any additional approvers that need to approve the report.
To begin, select your device:
Step 1: Go to the 'Reports' tab in the app.
Step 2: Select the report you need to unsubmit. Remember it must be in the 'Needs Approval' stage in order to unsubmit the report.
Step 3: Select Unsubmit in the top right corner.
Step 4: Select 'Unsubmit' again. The report should go back to the draft status where you will be able to add trips and make changes.
Step 1: Log into your account on the Web Dashboard.
Step 2: Click on 'Reports' from the left-hand side.
Step 3: Select the report you need to unsubmit. Remember it must be in the 'Needs Approval' stage in order to unsubmit the report.
Step 4: Select 'Unsubmit' in the top right corner.
Step 5: Click 'Unsubmit' again to confirm and then you’re done! You can now edit and make changes to your report. Don't forget to resubmit the report once you're finished.
Customer Support:
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.
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