You've recently begun using Everlance but the app is telling you you're out of automatically tracked trips. Here are a few reasons why this can happen and what you can do to fix it.
The invitation hasn't been accepted
Whether you download the app before or after completing the onboarding process, the invitation needs to be accepted by clicking the green button in the emailed invite or in the pop-up modal upon sign-in. Complete either of the following:
A second account has mistakenly been created
If another email address is used to sign in with Everlance, a new account will be created, but no worries! We'd be happy to merge the accounts together so all of your subscriptions, trip history, expense history, etc. will be in one place.
There's a delay with the subscription update
You've linked up with the Business Account, but it doesn't appear that anything has changed.
- Sign out and back into the app to see your Premium status.
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at firstname.lastname@example.org or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.