You've recently begun using Everlance but the app is telling you you're out of automatically tracked trips. Here are a few reasons why this can happen and what you can do to fix it.
The invitation hasn't been accepted
Whether you download the app before or after completing the onboarding process, the invitation needs to be accepted by clicking the green button in the emailed invite or in the pop-up modal upon sign-in. Complete either of the following:
- Go through the onboarding process.
- Create an account with the same email address the invitation was sent to on the Web Dashboard to see and accept the pop-up modal that will connect you to the Everlance Business account.
A second account has mistakenly been created
If another email address is used to sign in with Everlance, a new account will be created, but no worries! We'd be happy to merge the accounts together so all of your subscriptions, trip history, expense history, etc. will be in one place.
- Double-check the email address you're signed in with on the app. If you need help finding that section, click here.
- Please contact support@everlance.com with both of the email addresses you've used with Everlance.
There's a delay with the subscription update
You've linked up with the Business Account, but it doesn't appear that anything has changed.
- Sign out and back into the app to see your Premium status.
Customer Support:
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.
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