We are working hard everyday to make more and more improvements to our mileage tracker. To ensure that that the tracker records all your trips take a look at your Tracker Checklist so that everything is setup correctly.
Best practice tips:
Make sure "Auto Detection" is turned ON
Set Location Service to "Always".
*For iPhones using iOS 14, set Location Services to "Always" & enable "Precise Location" (click here for those instructions).
Have WIFI ON even when you are driving.
Check your GPS strength with the Everlance Tracker Checklist
Open the app once or twice a week
Here is how to view your Tracker Checklist:
Step 1: Click the round icon located in the top left-hand corner of the screen.
Step 2: Click on "Tracker Settings".
Step 3: Click on "Tracker Checklist".
Step 4: Green means go! Make sure your GPS signal shows "Average" (while "Strong" is best) and have turned the following enabled: Location Services, Auto Detection, Precise Location and WIFI.
We love hearing from you! Support can be reached between at firstname.lastname@example.org or by phone at (872) 814-6308. Our office hours are 9am-5pm Monday - Friday and 9am-4pm EST on weekends.