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Why is my Data Export empty?

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Cassi
  • Updated

We know it can be a bit confusing to track your mileage or expenses and see nothing in your data export! Here are a few ways to troubleshoot the problem:

Check the Report type 

Make sure that you are viewing your Trips report if you track mileage, or your Transactions report if you track expenses. Take a moment to notice the title of the generated reports, "Trips," and "Transactions and Receipts."

CSV Export:

Screen Shot 2023-07-18 at 10.36.05 AM.png

PDF Export: 

Screen Shot 2023-07-18 at 10.38.04 AM.png

Double-check the dates

Incorrect dates selected can generate a blank report if you did not track during the selected period. 

CSV Exports: 

Export Date Range.png

PDF Exports:

PDF Export Date.png

Customer Support:

If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.

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