We know it can be a bit confusing to track your mileage or expenses and see nothing in your data export! Here are a few ways to troubleshoot the problem:
Check the Report type
Make sure that you are viewing your Trips report if you track mileage, or your Transactions report if you track expenses. Take a moment to notice the title of the generated reports, "Trips," and "Transactions and Receipts."
Double-check the dates
Incorrect dates selected can generate a blank report if you did not track during the selected period.
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at email@example.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.