The free plan for Everlance includes 30 auto-detected trips per month. If you upgrade to Premium, you will then have unlimited auto-detection for all your trips. This means that no matter how many you take, your trips will be automatically recorded! However, upgrading to Premium doesn't "unlock" any trips you took previously while on the free plan. All of the trips that we have recorded can be seen by logging into your Everlance account and viewing the Trips > All Purposes tab.
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If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at firstname.lastname@example.org or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.