If you are trying to edit a typo in your current email address or change it entirely but you're unable to save these changes, then this means that you have two accounts (one with your current account and the email account you're trying to update it to also has its own account). In order to merge these two accounts, please write into firstname.lastname@example.org with both email addresses (the one on your current account and the one you want to change it to) and we'll be happy to update this for you!
Articles in this section
- Why is my Trip not recorded?
- Why is my Data Export empty?
- Data Export: What Does it Mean if It Expires?
- Why Am I Seeing Duplicate Trips or Transactions?
- Why can't I update my email address?
- Where Did My Data Go?
- Why Is There a Trip I Don't Recognize?
- I Can't Open My Data Report!
- Can I edit the name of a Purpose?