• Report Won't Open

If the report won't open on your computer, try using a different program. If you downloaded a spreadsheet (CSV) report, try Microsoft Excel, Apple Numbers, or OpenOffice Calc. If you have PDF report, try opening it in your browser (File > Open), using Adobe Acrobat or Apple Preview.

If you're having difficulty opening it from your mobile phone (especially Android), you'll need to open it using a computer since your device likely doesn't support CSV files.

• Report Says Access Denied

This error means that the report has expired. For your security, links to download data reports expire after 7 days. You can create a new report in the app or via the web dashboard at any time.

If you find that your CSV export isn't showing dates or the text is too small, we have a few formatting tips here: https://help.everlance.com/hc/en-us/articles/115003672432-Format-Your-Reports-in-Excel. 

We love hearing from you! Support can be reached at support@everlance.com or by phone at (872) 814-6308. Our office hours are 9am-5pm Monday - Friday and 9am-1pm EST on weekends.