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I Can't Open My Data Report!

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Cassi
  • Updated

If you're experiencing difficulties opening your data exports, fear not! In this article, we'll address the most common reasons behind this issue and provide you with solutions to get your files accessible again.

Let's dive in! 

Report Won't Open

If the report won't open on your computer, try using a different program. If you downloaded a spreadsheet (CSV) report, try Microsoft Excel, Apple Numbers, or OpenOffice Calc. If you have PDF report, try opening it in your browser (File > Open), using Adobe Acrobat or Apple Preview. If you're having difficulty opening it from your mobile phone (especially Android), you'll need to open it using a computer since your device likely doesn't support CSV files.

Report Says Access Denied

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This error means that the report has expired. For your security, links to download data reports expire after 7 days. You can Create a New Export in the app or via the web dashboard at any time. If you find that your CSV export isn't showing dates or the text is too small, we have a few formatting tips: Format your Exports in Excel. 

Customer Support:

If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.

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