- Report Won't Open
If the report won't open on your computer, try using a different program. If you downloaded a spreadsheet (CSV) report, try Microsoft Excel, Apple Numbers, or OpenOffice Calc. If you have PDF report, try opening it in your browser (File > Open), using Adobe Acrobat or Apple Preview.
- Report Says Access Denied
This error means that the report has expired. For your security, links to download data reports expire after 7 days. You can create a new report in the app or via the web dashboard at any time.
If you find that your CSV report isn't showing dates or the text is too small, we have a few formatting tips here: https://help.everlance.com/hc/en-us/articles/115003672432-Format-Your-Reports-in-Excel.
We hope this helps! If you still have some issues opening your report, feel free to reach out to us at firstname.lastname@example.org. Our team is happy to help!