If you recently signed into the Dashboard and are not seeing your trip and transaction history, please follow these steps to recover your data:
- Verify your login credentials. Make sure that you are signing in using your original username and password. Sometimes, users accidentally create a second account using the wrong email address and thus aren't able to find the data from their original account.
- Allow your data to load. If you have a lot of data, it can take awhile for your data to download on your new device.
- Export Your Data. Generate a report of the dates that you seem to be missing and see if you are able to see it in the report that you generate. Click here to learn how to request a data report.
- Search by Filter. If you have trips you're unable to locate, try searching for them by a filter such as by date or by purpose. Click here to learn how to filter your trips in the Dashboard.
If you have tried all of these steps but still cannot locate your data, please send us an email at firstname.lastname@example.org.