We're so glad to have you as a Premium member, but we understand that sometimes things change! If you no longer need your Everlance subscription, then you can set your subscription to cancel on the next renewal date (so you won't be charged in the future).
To begin, select your device:
Step 1: Tap on the Settings icon
Step 2: Tap on Manage your account
Step 3: Tap 'Manage Plan'
Step 4: The app will then redirect you to cancel via iTunes or through us directly, depending on how you purchased.
Once you've completed the steps to cancel via the dashboard or the App Store, you will receive an email confirmation that looks like this:
A few things to remember:
- Everlance subscriptions automatically renew unless the user cancels the subscription from within the account, at least 7 days prior to the renewal date.
- After your Everlance Subscription has been successfully canceled, you'll receive an email confirmation to the email address on file shortly after the subscription is canceled.
Step 1: Tap on the Settings icon.
Step 2: Select 'Manage Subscription'
Step 3: If you subscribed through the Web Dashboard tap on 'Cancel Subscription. If you didn't subscribe through the Web Dashboard you'll be taken to the Google Play Store (refer to Step 5).
Step 4: Tap Confirm to complete the cancelation.
Step 5: From the Google Play Store select 'Cancel Subscription at the bottom of the page
Step 6: Confirm your cancellation by selecting 'Cancel Subscription'
Your subscription will then be set to cancel at the end of your billing period and you will not be charged again. You will also receive an email confirmation that looks like this:
A few things to remember:
- Everlance subscriptions automatically renew unless the user cancels the subscription from within the account, at least 7 days prior to the renewal date.
- After your Everlance Subscription has been successfully canceled, you'll receive an email confirmation to the email address on file shortly after the subscription is canceled.
Step 1: Log in to your account on the Web Dashboard
Step 2: Click on Settings
Step 3: Click on Manage Subscription
Step 4: Under 'Subscription Status' click the 3 dots to bring up 'Set to Cancel'
Step 5: Click on 'Set to Cancel'
Step 6: Enter your current password and click on 'Cancel'
A few things to remember:
- Everlance subscriptions automatically renew unless the user cancels the subscription from within the account, at least 7 days prior to the renewal date.
- After your Everlance Subscription has been successfully canceled, you'll receive an email confirmation to the email address on file shortly after the subscription is canceled.
Step 7: Your feedback means a lot to us! After canceling, you will then be prompted to complete a short survey. We love hearing from our customers and learning how we can improve our products. Thank you for your time. :)
Looking to Move your Subscription from the App Store to the Web Dashboard?
Click here
Customer Support:
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.
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