Why Won’t My Data Export Open on My Phone?

We are sorry to hear that you are having trouble opening your data export on your mobile device. This is a common issue because some mobile devices don’t have the necessary apps to open Excel or CSV files. If you’re unable to view your export, try these solutions:

1. Open on a Computer – Use a desktop or laptop to open the file with Microsoft Excel, Google Sheets, or a similar program.
2. Generate a PDF Export – If you prefer to view the file on your phone, export it as a PDF instead. Most devices can open PDFs without extra apps.

Customer Support:

If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.