Currently, our expense sync feature does not recognize when a bank transaction is actually a credit card payment. Since the funds are added to the account, it is automatically marked as revenue.
If a credit card payment appears as revenue, we recommend either deleting the transaction or adding a note to the revenue card for clarification.
Customer Support:
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.
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