Do you need to permanently remove a trip from your account? Deleting unnecessary or unwanted trips not only ensures better organization but it is also a straightforward process.
However, it's important to note that once a trip is deleted, our team cannot recover the information, so please exercise caution when deleting trips from your account.
To learn how to delete a trip, first select your device:
Step 1: From the home screen, tap on 'Trips'.
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Step 2: From the Trips tab, use the dropdown arrow to show 'All trips' at the top of the screen so you know that you are viewing all of your Trips.
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Step 3: Tap the 'Trashcan' icon on the Trip card to remove the Trip from the app. Please note, once a trip has been deleted, there is no way to recover this information so use this button with caution.
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Your Trip has been deleted!
Step 1: From the Web Dashboard, click on 'Trips'.
Step 2: Scroll down until you find the trip that you would like to permanently delete and double-click on it.
Step 3: Click on the red trashcan in the top right corner of your screen.
Step 4: Click 'Yes' to confirm the deletion. Remember, once a trip has been deleted, there is no way to recover this information so use this button with caution.
Customer Support:
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.
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