Looking to update the rate of your program? As a Super Admin or Owner, you'll be able to delete and create new rates for programs as well as edit any purposes from your team dashboard.
Follow the steps below for instructions on how to change rates:
Step 1: Log in to your Team Dashboard.
Step 2: Click on 'Team Settings'.
Step 3: Click on 'Programs'.
Step 4: Select the Program that you would like to update.
Step 5: Click 'Add Rate'.
Step 8: Enter your new Mileage Rate, Effective Date, and click 'Save' to update your programs rate.
Step 9: If you have Purposes set up under your program make sure you adjust those rates as well.
Step 10: To update the rate of a Purpose, click 'Purposes' from the side menu.
Step 11: Next click the '+' next to 'Advanced' to enable custom rates for
Purposes.
Step 12: Click 'Edit'.
Step 13: Enter your new rate and click 'Save'.
FAQ:
Does a customized purpose rate override the program rate?
Yes! For example, updating a 'Food Services' custom purpose rate to $0.60/mile would add $0.60/mile to trips with this purpose (even though the rate of that Program is $0.655/mile).
Does an employee who is part of a program with multiple rates see all rates shown on their account?
Yes! This will be shown in the report detail and on their team settings page. This will show the weighted average (and a tooltip explanation).
Customer Support:
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at support@everlance.com or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.
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