If you recently signed into Everlance using a new device and are not seeing your trip and transaction history, please follow these steps to recover your data:
- Verify your login credentials. Make sure that you are signing in using your original username and password. Sometimes, users accidentally create a second account and get confused when they are not able to see their data.
- Allow your data to load. If you have a lot of data, it can take several hours for your data to download on your new device.
- Export Your Data. Request a report of all your data to be emailed to you and see if you can access it this way. Click here to learn how to request a data report.
- Go to your Trips Tab. If you have unclassified trips, it can be confusing if you go to the Trips Tab and don't see them. Make sure that you go to Trips > All Purposes and see if any of your missing trips are there.
Is it the beginning of the year?
The YTD has reset itself for the new year. Don't worry! All of your data from last year is safely secured on our servers. You can see your 2022 data by going to Trips > All > Edit > Filter and searching for your trips by date. You can also generate a report of your data directly from the Web Dashboard of the app.
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at firstname.lastname@example.org or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.