If you recently signed into Everlance using a new device and are not seeing your trip and transaction history, please follow these steps to recover your data:
- Verify your login credentials. Make sure that you are signing in using your original username and password. Sometimes, users accidentally create a second account and get confused when they are not able to see their data.
- Allow your data to load. If you have a lot of data, it can take several hours for your data to download on your new device.
- Export Your Data. Request a report of all your data to be emailed to you and see if you can access it this way. Click here to learn how to request a data report.
- Go to your Trips Tab. If you have unclassified trips, it can be confusing if you go to the Trips Tab and don't see them. Make sure that you go to Trips>All and see if any of your missing trips are there.
If you have verified your login credentials or your data still has not downloaded, please send us an email at email@example.com or you can contact us at (872) 814-6308 (USA Only). Our Live Support hours are 9am-5pm EST Monday-Friday and 9am-1pm EST on weekends.