Everlance is designed to always err on the side of over-recording rather than underrecording, we call these "phantom trips". We'd rather have users delete a false trip instead of missing out on a potentially valuable one!
The app tries to detect potential trips, then begins recording once the trip has been verified. Sometimes, this can cause a few false alarms. You'll see the "trip in progress" screen in the app, but if the trip was too short or our system determines that it was a false alarm, it will be deleted. This explains why sometimes you'll see "trip in progress" while there's no trip.
If you need to contact support or have questions, please check out our help center at help.everlance.com or reach out at firstname.lastname@example.org or by phone at (872) 814-6308 (USA) or (877)704-2687 (CAN). Our office hours are 9am-5pm EST Monday - Friday and 9am-1pm EST on weekends.