Why Is There a Trip I Don't Recognize?

Everlance is designed to always err on the side of over-recording rather than underrecording, we call these "phantom trips". We'd rather have users delete a false trip instead of missing out on a potentially valuable one!

The app tries to detect potential trips, then begins recording once the trip has been verified. Sometimes, this can cause a few false alarms. You'll see the "trip in progress" screen in the app, but if the trip was too short or our system determines that it was a false alarm, it will be deleted. This explains why sometimes you'll see "trip in progress" while there's no trip.